FAQs

Shipping & Delivery Questions

• How long will it take for my order to arrive?

  We typically turn around our gift baskets within 48 hours of payment received.  If we are working on a corporate gift or other custom gift, we can discuss delivery terms that work best for you. 

  Typical delivery transit time would be 2 to 6 business days, depending on the proximity of our workshop in San Jose to your gift’s destination.

  You may also pick up at our San Jose Bee Hive to get it quicker. See the next question for details.

  If you require a specific delivery date or have an urgent need, please contact us. 

• Can I pick it up and save time and shipping costs? 

  You certainly can! We’re located in San Jose making it easy for our Silicon Valley and Bay Area customers.

  Please text us at 408-504-3703 to schedule a pickup time. 

• Flat Rate Shipping Based on Order Amount

  Our shipping fees are as follows:

  • $1-$45: $11 ground, $24 2 day, $18 for 3 day
  • $46-$94: $15 ground, $30 2 day, $35 3 day
  • $95-$150: $20 ground, $55 2 day, $40 3 day
  • $151-$300: $24 ground, $75 2 day, $60 3 day
  • $301-$450: $40 ground, $98 2 day, $70 3 day
  • $451-$750: $60 ground
  • $751-$1000: $95 ground
  • $1000+: $125 

  If you have a large order that needs to be rushed, please call. 

  Sometimes if there is a more affordable option for you to get your gift there in the same amount of time or sooner, we will choose that for you after your order is placed. 

• Do you deliver, and if so, is there an extra fee for that?

  Our low-cost delivery makes large orders affordable for our Bay Area corporate clients.

  1. We deliver gifts to San Jose and all Santa Clara County cities for $20. You can place these orders online.
  2. For other large orders that need to be delivered anywhere else in the Bay Area, please contact us for pricing. At the same time, we’ll take your order over the phone. 
  3. If you have special delivery requests, please contact us at 408-504-3703 and we will do our best to accommodate. 

  Here Are Our $20 Delivery Zip Codes

  (For other areas in the Bay Area, please call for delivery fee.) 

  Alviso	95002
  Campbell	95008, 95009, 95011
  Coyote	95013
  Cupertino	95015, 95014
  Gilroy	95021, 95020
  Holy City	95026
  Los Altos	94023, 94024, 94022
  Los Gatos	95030, 95031, 95032
  Milpitas	95036, 95035
  Morgan Hill	95037, 95038
  Mount Hamilton	95140
  Mountain View	94043, 94042, 94035, 94039, 94040, 94041
  New Almaden	95042
  Palo Alto	94303, 94302, 94301,94306, 94304, 94309
  Redwood Estates	95044
  San Jose	95128, 95151, 95150, 95148, 95141, 95129, 95139, 95138, 95136, 95135, 95134, 95133, 95130, 95131, 95127, 95132, 95152, 95153, 95154, 95190, 95192, 95193, 95194, 95196, 95173, 95172, 95170, 95164, 95161, 95160, 95159, 95158, 95157, 95156, 95155, 95191, 95126, 95112, 95112, 95110, 95109, 95108, 95106, 95103, 95101, 95123, 95113, 95115, 95116, 95125, 95124, 95122, 95122, 95121, 95121 95120, 95119, 95118, 95117, 95046, 95051, 95052, 95053, 95054, 95055, 95056, 95050, 95070, 95071, 94305, 94086 94087, 94088, 94089, 94085
  San Martin	95046
  Santa Clara	95051, 95054, 95052, 95053,95055, 950656, 95050
  Saratoga	95070, 95071
  Stanford	94305
  Sunnyvale	94086, 94087, 94088, 94089, 94085

• Do you ship internationally?

  We currently only ship in the U.S.

Order Information

• WHICH PAYMENT METHODS ARE AVAILABLE?

  We accept Visa, Mastercard, American Express, Discover and Paypal for any order.

  For custom orders and corporate gifting, we can invoice you. Full payment is due at time of order.

• Can I track my order?

  We will email you a tracking number to your email as soon as we have one.

• How can I change my order?

  Please call or text us at 408-504-3703 as soon as possible. If your gift has not already been created, we are happy to make changes.

• HOW DO I GET A COPY OF MY INVOICE?

  We will email you a copy of your invoice. If you do not receive it within a few days, please contact us.